What action should a security guard take if they encounter a violent situation?

In a violent situation, a security guard's primary responsibility is to ensure their own safety as well as the safety of others. Staying calm allows them to think clearly and assess the situation effectively. By evaluating the circumstances, the guard can determine the most appropriate course of action. If the situation escalates or poses a threat to themselves or others, notifying law enforcement is crucial, as trained authorities are better equipped to handle violent encounters.

Maintaining composure also helps in managing the situation, potentially de-escalating tension among those involved. In contrast, rushing into immediate engagement with the aggressor can increase the risk of harm, both to the guard and to bystanders. Running away from the scene would abandon their role and responsibility, while gathering witnesses, although valuable for report purposes, is secondary to ensuring immediate safety and handling the situation appropriately. Therefore, the most effective approach is to remain calm, assess, and involve law enforcement when necessary.