In what scenario should a security guard involve law enforcement?

A security guard should involve law enforcement when a crime is witnessed or suspected because the role of the guard includes ensuring the safety and security of the environment they are assigned to protect. In such scenarios, the situation may escalate quickly, and professional law enforcement officers are trained to handle criminal activities appropriately. Engaging law enforcement ensures that the matter is dealt with according to legal protocols, protecting the rights of all individuals involved and adhering to state laws.

In the case of minor trespassing or non-threatening situations, security guards typically have the authority to deal with these issues on their own, potentially using de-escalation tactics or issuing warnings. Directing someone to a location or providing directions doesn't necessitate law enforcement involvement, as it is a common and routine interaction outside of security concerns. Lastly, making personal judgments may lead to biased decisions or actions that could result in complications; thus, the involvement of law enforcement helps eliminate personal bias and ensures a standardized response to crime-related issues.